At Ebydeelz, we strive to provide high-quality products and excellent customer service. However, if you are not entirely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and options.
2. Returns
2.1 Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.2 Return Period: You have [number] days from the date of purchase to return an item.
2.3 Non-Returnable Items: Certain types of items are exempt from being returned. Non-returnable items include:
Perishable goods (such as food, flowers, or magazines)
Downloadable software products
Some health and personal care items
3. Refunds
3.1 Refund Process: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
3.2 Approval and Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3.3 Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item that is returned more than [number] days after delivery.
4. Late or Missing Refunds
4.1 Check Your Account: If you haven’t received a refund yet, first check your bank account again.
4.2 Contact Your Bank or Credit Card Company: There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [contact email].
5. Exchanges
5.1 Eligibility for Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [contact email] and send your item to: [return address].
6. Shipping Returns
6.1 Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6.2 Shipping Address: To return your product, you should mail your product to: [return address].
6.3 Tracking: Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over [amount], you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
